Last revised June 31st, 2023
Purpose
The purpose of this form is to provide you with information about telemedicine and to obtain your informed consent to participate in Upgrade Health Inc. dba Live Forever Health’s telemedicine health service as part of your medical care.
Nature of Telemedicine
Telemedicine involves the use of electronic communications to enable a health care provider and a patient at different locations to share medical information for the purpose of evaluation, diagnosis, consultation, or treatment of the patient. The delivery of healthcare via telemedicine allows the patient and provider to establish a relationship, like they would during a traditional face-to-face appointment. For example, your telemedicine encounter may include interaction through and with the use of the internet, recorded audio communications, physical examinations, medical imaging, medical tests, and diagnoses, as well as related technologies known as “store-and- forward.”
Benefits
The benefits of telemedicine include improved access to medical services and care, including the expertise of specialists and consultants that may not otherwise be available to you. Telemedicine also permits increased efficiency in evaluations, diagnoses, consultations, and treatment.
Potential Risks
The potential risks associated with the use of telemedicine are rare but include delays in medical evaluation and treatment due to equipment failures or information transmission deficiencies (such as poor image resolution); breach of privacy of protected health information due to security breaches or failures; and adverse drug interactions, allergic reactions, complications, or other errors due to patient’s failure to provide complete medical information or records.
Indemnification
YOU AGREE TO INDEMNIFY AND HOLD HARMLESS Upgrade Health Inc. dba Live Forever Health, ITS EMPLOYEES, AGENTS, DIRECTORS, MEMBERS, MANAGERS, SHAREHOLDERS, OFFICERS, REPRESENTATIVES, ASSIGNS, PARENTS, PREDECESSORS, AND SUCCESSORS FROM AND AGAINST ANY AND ALL LOSS, DAMAGE, EXPENSE, LIABILITY, CLAIM, OR DEMAND WHATSOEVER, ARISING OUT OF OR RELATED TO ANY FAILURE OF TECHNOLOGY OR EQUIPMENT IN CONNECTION WITH THE PROVISION OF TELEMEDICINE WHETHER OR NOT ANY SUCH LOSS, DAMAGE, EXPENSE, LIABILITY, CLAIM, OR DEMAND ARISES FROM OR RELATES TO NU IMAGE MEDICAL INC.’S NEGLIGENCE.
Alternatives
Alternative methods of care may be available to you, such as in-person services. Your provider will explain any such options to you, and you may choose an alternative at any time.
Follow-up Care; Emergency Situations
In some situations, telemedicine is not an appropriate method of care. If there is an urgent situation, if you have an adverse reaction, if a technical failure prevents you from communicating with your telemedicine provider, or if you believe telemedicine will not provide sufficient safety and quality, you should contact Upgrade Health Inc. dba Live Forever Health’s. Otherwise, you must seek care at an emergency room facility or other provider equipped to deliver urgent or emergent care. If the situation is an emergency, call 911.
Your Privacy Rights
Upgrade Health Inc. dba Live Forever Health’s uses network and software security protocols to protect the confidentiality of your patient health information, including for example your medical record, EMR, imaging, and personal financial data. These protocols are designed to safeguard the data and to ensure its integrity against corruption. Personal information that identifies you or contains protected health information will not be disclosed to any third party without your consent, except as authorized by law for the purposes of consultation, treatment, payment/billing, and certain administrative purposes, or as otherwise set forth in Upgrade Health Inc. dba Live Forever Health’s Privacy Polices.
You may withhold or withdraw your consent to the telemedicine health service at any time before or during the consult without affecting the right to future care or treatment. You may also withdraw consent to extra personnel participating in telemedicine health services. You may also revoke your consent to allow Upgrade Health Inc. dba Live Forever Health’s to store and use the video images and audio recordings. The request to revoke consent must be in writing and received by Upgrade Health Inc. dba Live Forever Health. If you revoke your consent, the video images and audio recordings will be destroyed and no longer used by Upgrade Health Inc. dba Live Forever Health. Any uses of the video made with your permission prior to Upgrade Health Inc. dba Live Forever Health’s receipt of your revocation cannot be changed or undone. To revoke your consent to Upgrade Health Inc. dba Live Forever Health’s storage and use of video images and audio recordings of your telemedicine health service, please send a written statement to Upgrade Health Inc. dba Live Forever Health and state that you are revoking your consent for Upgrade Health Inc. dba Live Forever Health’s to store and use video images and audio recordings of your telemedicine health service.
Disputes
The parties agree that any dispute arriving from the telemedicine consult will be resolved in Florida, and that Florida law shall apply to all disputes.
BY SIGNING THIS FORM, YOU AGREE TO AND UNDERSTAND THE FOLLOWING:
Telemedicine is the use of electronic information and communication technologies by a health care provider to deliver services to an individual when he/she is located at a different site than the provider. I understand that I need to provide a full and accurate medical history, including any pre-existing conditions, to my telemedicine provider so that my provider can accurately determine what services I need. I further understand that my provider will determine whether telemedicine is appropriate for me at this time, based on the condition being diagnosed and/or treated. I understand that I may benefit from telemedicine, but that results cannot be guaranteed. My provider will inform me who will be present at the provider’s location during the telemedicine service, and I have the right to exclude anyone from being present, if I so choose. I further understand that I have the right to object to the use of a telemedicine service without prejudice to any future care or treatment and without risking the loss or withdrawal of any health benefits to which I am entitled. If there are costs to me associated with my telemedicine encounter, a health care professional will discuss those costs with me prior to the start of my session. Further, I understand and agree that I must pay the full amount of the costs associated with this telemedicine service, including any prescription I may receive, and I will not attempt to submit a claim to Medicare, any other federal payor, or any state or private insurer. I understand that the laws that protect privacy and the confidentiality of medical information also apply to telemedicine, and I agree that Upgrade Health Inc. dba Live Forever Health may provide my confidential personal health information to other medical providers who may be located in other areas, including on rare occasions to providers outside the State, as necessary. I have the right to inspect and obtain copies of all information received and recorded during any telemedicine session, subject to the policies of the physicians, physician assistants, nurse practitioners and facilities involved in my care. I may be charged a fee for copies of my records in accordance with applicable State rules. I have read and understand the information above, and all of my questions have been answered to my satisfaction.
I consent to a physician, physician assistant, or nurse practitioner to provide services to me via telemedicine.
By clicking or signing “I Agree” below, I understand and consent to the foregoing acknowledgements and disclosures, including but not limited to Upgrade Health Inc. dba Live Forever Health’s Terms and Conditions and which are incorporated herein by reference. Upgrade Health Inc. dba Live Forever Health has a financial relationship with the Provider. You are, however, free to obtain your medical examination from another healthcare provider that is not associated with in Upgrade Health Inc. dba Live Forever Health. Upgrade Health Inc. dba Live Forever Health’s will use its pharmacy partner to fulfill your order directly to your door. You are, however, free to obtain your prescription from any pharmacy of your choice by contacting Upgrade Health Inc. dba Live Forever Health. Further, for purposes of this informed consent, MY ACT OF CLICKING “I Agree” SHALL CONSTITUTE AND IS MY ELECTRONIC SIGNATURE.
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