Introduction
Upgrade Health Inc. dba Live Forever Health®, Inc. (“Upgrade Health Inc. dba LiveForeverHealth,” or “we,” “our,” or “us”) respects your privacy, and we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we utilize third-party services to facilitate appointment scheduling via our Voice AI system and the measures we take to ensure the security and proper handling of your data.
This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit the website www.liveforeverlab.com (our “Website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy applies to information we collect:
It does not apply to information collected by:
Note, Upgrade Health Inc. dba Live Forever Health is not a medical group. Any telemedicine consults obtained through our Website are provided by independent medical practitioners including, but not limited to, with a network of United States based health care providers (each, a “Provider”). (or your own medical provider is responsible for providing you with a Notice of Privacy Practices describing its collection and use of your health information, not Upgrade Health Inc. dba Live Forever Health. If you do not agree to be bound by those terms, you are not authorized to access or use our Website, and you must promptly exit our Website.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using our Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time see Changes to Our Privacy Policy. Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.
Information We Collect About You and How We Collect It Generally
We collect several types of information from and about users of our Website, specifically information:
We collect this information:
Information You Provide to Us
The information we collect on or through our Website is:
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically:
The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
During your scheduling call, we may collect the following information:
This information is collected solely to schedule your appointment and provide you with the best possible service.
Cookies and Other Similar Technologies Used on Our Websites
The technologies we use for this automatic data collection may include:
Data Security
We implement robust security measures to protect your information, including:
Use of Third-Party Services
Live Forever Labs employs a third-party Voice AI provider to manage appointment scheduling calls. This provider adheres to stringent privacy and security standards to ensure that all data handling, storage, and transmission processes meet the highest levels of protection.
OUR RESPONSIBILITIES INCLUDE:
We are required by law to maintain the privacy and security of your protected health information.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this notice and give you a copy of it.
We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind. For more information see: www.hhs.gov/ocr/privacy/hipaa/ understanding/consumers/noticepp.html.
Our privacy official to address any questions or concerns is Robert Altman, Esq., who can be contacted at (917) 846-9452.
Your Rights
When it comes to your health information, you have certain rights.
This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
• We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
• You can ask us not to use or share certain health
information for treatment, payment, or our operations.
• We are not required to agree to your request, and we may say “no” if it would affect your care.
• If you pay for a service or health care item out- of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.
• We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for
those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
• You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
• You can complain if you feel we have violated your rights by contacting us using the information on the back page.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696- 6775, or visiting www.hhs.gov/ocr/privacy/hipaa/ complaints/.
• We will not retaliate against you for filing a complaint.
Your Choices
In these cases, you have both the right and choice to tell us to:
• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation • Include your information in a hospital directory
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes
In the case of fundraising:
• We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
Treat you
• We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization
• We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.
Bill for your services
• We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
Our Uses and Disclosures
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
• We can share health information about you for certain situations such as:
• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications • Reporting suspected abuse, neglect, or
domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety.
Do research
• We can use or share your information for health research.
Comply with the law
• We will share information about you if state
or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests
• We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
• We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
• We can use or share health information about you:
• For workers’ compensation claims
• For law enforcement purposes or with a law
enforcement official
• With health oversight agencies for activities
authorized by law
• For special government functions such as
military, national security, and presidential protective services
Respond to lawsuits and legal actions
• We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our Responsibilities
For more information see: www.hhs.gov/ocr/privacy/hipaa/ understanding/consumers/noticepp.html.
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Upgrade Health Inc. dba Live Forever Health®, INC.
7969 NW 2nd Street #1289
Miami, FL 33126
Info@live4everhealth.com
Changes to the Terms of This Notice
Live Forever Labs reserves the right to modify this Privacy Policy at any time. Any changes will be promptly communicated to our clients and will be effective immediately upon posting.
Effective Date of Notice 09/29/23
